Frequently Asked Questions
"Savor Tradition & Create Memories with a Growing Cooks Apron"
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Questions?

chef@growingcooks.com

1-800-886-2616

What size cloth apron should I get?

Will the cloth chef hat fit my child?

How long does embroidery take?

How long will it take for my items to be delivered?

Do you offer expedited shipping?

What is your return policy?

Do you offer wholesale pricing?

What are your customer service hours?

What days do you ship/deliver?

Do you offer quantity discounts?

 

What size cloth apron should I get?
We have three standard sizes of aprons: toddler, kids, and youth. The toddler is for ages 2 to about 5, the kids is for about ages 4 to 7, and the youth is for about ages 8 to 12. If your child is a little tall or short for his or her age, then adjust accordingly.

Will the cloth chef hat fit my child?
Our cloth hats all have a long piece of velcro in the back to adjust for any size head. The chef hats will fit all ages from 2 years up to adult (although we do not recommend you purchase these hats for adults).

How long does embriodery take?
Embroidery normally takes between 5 - 7 business days to be processed and shipped.

How long will it take for my items to be delivered?
We guaranty all in stock orders and non-embroidered orders will ship within 2 business days of ordering (not counting the day it was ordered). Using the default Fed Ex Home Delivery shipping method can take up to 5 business days to reach you. Thus most in stock non-embroidered items will reach you in about 7 business days, this however is not guaranteed as Fed Ex does not guaranty delivery of Ground Packages within 5 business days. Any embroidered items will generally need an additional 5 business days to be processed before they ship. Thus embroidered items will generally ship within 5 business days after they are ordered. Plus an the time it takes Fed Ex to get to you.

Do you offer expedited shipping?
We currently offer Fed Ex Express Saver (3 day shipping), Fed Ex 2 Day Shipping, and Overnight Shipping. Please note that we do need up to 2 business days to process in stock items and 5 business days for embroidery.

What is your return policy?
We will generally take back any items that have been unused and when packaged, unopened within 30 days of delivery. The price of the item will be refunded to you, however you must pay to ship it to our facility and we cannot refund your shipping from the original order.

Do you offer wholesale pricing?
Yes, we do offer wholesale pricing, for businesses on our wholesale website at www.growingcooks.net.

What are your customer service hours?
We have customer service representatives answering phones and returning emails from 9am - 5pm EST.

What days do you ship/deliver?
We ship on all business days Monday through Friday with the exception of national holidays. Delivery is made by Fed Ex on all business days Monday through Friday with the exception of Home Delivery Service. Fed Ex Home Delivery Service delivers on Tuesdays through Saturdays with the exception of national holidays.

Do you offer quantity discounts?
Some items do have quantity discounts, these are displayed on the pricing/ordering pages of the website. We also run specials and coupons throughout the year for discounts or free items on orders over a certain amount.