Terms of service for Growing Cooks

Terms of Service

We are all about providing an open, honest, and easy going place to purchase from on the Internet. Our return policies are liberal and we always try to service our customers to the best of our abilities. If there is a problem with your order, we are always willing to talk about it and do what we can to fix it. If you have a crazy deadline that you think can’t be met (i.e. Its Wednesday, you need 2 dozen embroidered aprons by Saturday, the other companies laughed when you asked about it, however we will probably be able to pull it off, all you need to do is ask).

If you are unhappy with our services or products, please let us know and we will be happy to address it.

Shipments

Non-embroidered orders are guaranteed to ship within 2 business days not including the day it was ordered (orders after 5PM are considered the next business day). Except for during the months of November and December, when we ship non-embroidered items in 4 business days. However we always try to ship the orders within one business day of the order (i.e. place the order Monday at 1:00 PM, we try to ship on Tuesday). We never guaranty same day shipping, but are always willing to help out a customer in need.

Embroidered orders are guaranteed to ship within 5-7 business days not including the day it was ordered (orders after 5PM are considered the next business day). However we always try to ship the orders sooner if the workload permits. We never guaranty same day shipping, but are always willing to help out a customer in need.

Please note that 2nd Day shipping does not mean that if you order any item on Wed, it will arrive on Friday; especially if it is embroidered.

Backorders

We try to never have backordered items, but sometimes it just happens and we run out. In that case we always put the information on the ordering page for the backordered product along with an approximate ship date. If the item is not marked but is backordered, we will always attempt to contact the customer via email and phone.

Returns

Hey it happens, we all have to return items once in a while. We are sensitive to that need, since we are an internet company. Our return policy is simple, if it has not been customized (meaning embroidered, monogrammed, printed on, etc) and you ship it back unused and in some cases unopened (the items that are packaged), we will refund the full price of the item. Unfortunately we cannot refund the shipping and we cannot pay to have it shipped back to our facility (does Wal-Mart give you gas money for returning an item?). Please put a note in the order explaining why you are returning it and the original order number. We need both of these items to expedite your refund and if they are not there we will spend time searching for your order and trying to contact you. This all delays your money finding its way back to your credit card.

If you are returning an item because a deadline was missed, we examine these on a case by case basis. If there was any negligence on our part (backordered and not on the website and we didn’t attempt notification) or the shipping company’s part (UPS lost your package for a week then delivered it), then that is a good reason for us to refund your entire order (including shipping). If you just didn’t look at the processing times (check out above) or did not take into account the transit time of your chosen shipping method (listed below), then you are not entitled to a shipping refund, you are not entitled to have us pay to ship the items back, and you are entitled to pay a 10% restocking fee for any order under $100 and 15% for any order of $100 or more.

We cannot refund customized (embroidered, monogrammed, printed on, etc) items unless there are extenuating circumstances such as an embroidery mistake, we missed an event and the customer allowed up to 5 business days processing and the appropriate transit time (5 business days for ground, 3 business days for Express Saver, 2 business days for Fed Ex 2 Day, and 1 business day for Overnight).

Any return over $100.00 will be subject to a 10% restocking fee.

Our shipping address is:
Growing Cooks
Returns
9170 Wiles Rd
Coral Springs, FL 33067
Toll Free: 800-886-2616
Phone: 954-345-4572

Shipping methods

We ship using the following methods which may change at any time.

Ground Shipping
We use 3 methods of Ground shipping, all transit times are from 1 to 6 business days depending on how far you are from South FL. Please go to www.fedex.com and www.USPS.com and calculate the transit time from zipcode 33351.
Fed Ex Home Delivery
USPS Priority Mail
None of these methods are guaranteed by a certain day, however the transit times are met over 95% of the time.

For Express Shipping we have 3 methods as well
UPS 3 Day Select (3 day guaranteed service)
UPS 2nd Day Air (2 day guaranteed service)
UPS Next Day Air (over night service)

We reserve the right to substitute a different carrier with the same level of service (for example UPS 2nd day Air and Fed Ex 2 Day Express)

Credit card disputes

We want to avoid these as they are costly to all involved and are just unpleasant. We will strive to resolve all disputes with our customers, however if an impasse is reached, then we will gladly submit to credit card arbitration and respect the outcome.